General Policies

Welcome to www.joyeriascruz.com, operated by Jewelry Cruz (Judith Annie Cruz LLC). By accessing this site, you agree to comply with and be bound by the following terms and conditions. If you do not agree, please do not use our website.

Use of Website

You agree to use this site only for lawful purposes. You are prohibited from violating or attempting to violate the security of the site or using it to engage in any fraudulent or misleading activity.

Product Descriptions & Pricing

We strive for accuracy in descriptions, pricing, and availability. However, Jewelry Cruz does not guarantee that product descriptions or other content are complete, reliable, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

Limitation of Liability

Intellectual Property

All content on this site, including images, logos, product names, graphics, and code, is the property of Jewelry Cruz and is protected by U.S. and international copyright laws. Use of our content without permission is strictly prohibited.

Governing Law

These terms are governed by the laws of the State of Oklahoma, USA. Any disputes arising under these terms shall be resolved in the applicable courts of Tulsa County.

PRIVACY POLICY

Jewelry Cruz is committed to protecting your privacy and personal information.

What We Collect

Name, email, phone number, shipping/billing address
Payment method (processed securely, never stored)
IP address, browser/device data

How We Use Your Data

Process and fulfill orders
Respond to customer inquiries
Improve website functionality
Marketing (only with your consent)

Data Protection

All transactions are encrypted via SSL. We use third-party processors (Wix Payments, PayPal) for secure payment processing.

Cookies

We use cookies to improve user experience and for analytics purposes. You may disable cookies in your browser settings.

Your Rights

You can request access, correction, or deletion of your data by emailing clientes@joyeriascruz.com. Learn more about your rights at https://www.ftc.gov/legal-library/browse/privacy.

SHIPPING & FULFILLMENT POLICY

Processing Time

Orders are processed within 1–2 business days. Custom or personalized pieces may take up to 7–14 business days.

Shipping Methods

Standard Shipping (US): 3–7 business days
Expedited Shipping: Available at checkout
In-store pickup: Available at our Tulsa location

Tracking

A tracking number will be sent via email once your order ships. For questions, contact anniecruz.plata@gmail.com

Shipping Delays

We are not responsible for carrier delays or incorrect addresses entered during checkout.

REFUND & CANCELLATION POLICY

Order Cancellations

Orders may be canceled within 12 hours of placement if they have not yet been processed. Contact us immediately at anniecruz.plata@gmail.com

Returns

Returns are accepted within 7 days of delivery for non-custom items. Items must be:

Unused and in original condition
Returned with all packaging and tags
Not engraved, customized, or made-to-order

Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds

Refunds will be issued to the original payment method within 5–7 business days of receiving and inspecting the returned item.

Damaged Items

Contact us within 48 hours of delivery with your order number and photos of the damaged item. We will provide a replacement or full refund.

BUSINESS & CONTACT INFORMATION

Legal Name: Judith Annie Cruz LLC
DBA: Jewelry Cruz
Owner: Judith Annie Cruz
Business Type: Limited Liability Company (LLC)
Address: 2160 S Garnett Rd B-23, Tulsa, OK 74129, United States
Email: anniecruz.plata@gmail.com
Phone: (918) 605-7352